Cookie Policy.
What are cookies?
This Cookie Policy explains what cookies are, the types we use, the information each one collects, and how you can manage your preferences at any time.
Cookies are small text files stored on your device when you visit our website. They help the site function properly, keep it secure, and let us understand how it performs so we can improve it.
How do we use cookies?
Our website uses both first-party and third-party cookies. First-party cookies keep core functions working correctly, such as remembering your login and consent preferences, and do not collect personally identifiable data.
Third-party cookies help us understand how visitors use the site, keep our services secure, and support features like embedded video, live chat, and advertising measurement. Full details for each category are set out below.
Types of Cookies we use
Necessary
Necessary cookies are essential for the website to function properly. These enable core features such as secure browsing, remembering your consent preferences, and basic site protection. They do not store personally identifiable information.
| Cookie | Duration | Description |
|---|---|---|
| __cf_bm | 1 hour | Set by Cloudflare to support bot management and Cloudflare Turnstile, helping distinguish genuine visitors from automated traffic. |
| cookieyes-consent | 1 year | Set by CookieYes, our cookie consent platform, to remember your cookie preferences so they are respected on future visits. |
| cf_clearance | 1 year | Set by Cloudflare once a security check passes, allowing continued access to the site without repeated challenges. |
| elementor | Never Expires | Set by the WordPress Elementor page builder to determine whether the site’s content editor is active. |
Functional
Functional cookies enable enhanced features such as embedded video and live chat, and support other third-party tools that improve your experience on the site.
| Cookie | Duration | Description |
|---|---|---|
| yt-remote-connected-devices | Never Expires | Stores your video player preferences for embedded YouTube videos. |
| ytidb::LAST_RESULT_ENTRY_KEY | Never Expires | Stores your last video search result to improve relevance on return visits. |
| yt-remote-device-id | Never Expires | Stores your video player preferences for embedded YouTube videos. |
| yt-remote-session-name | Session | Stores your video player preferences for embedded YouTube videos. |
| yt-remote-fast-check-period | Session | Stores your video player preferences for embedded YouTube videos. |
| yt-remote-session-app | Session | Stores information about your session within the embedded YouTube player. |
| yt-remote-cast-available | Session | Stores whether cast functionality is available on your device for embedded YouTube videos. |
| yt-remote-cast-installed | Never Expires | Stores your video player preferences for embedded YouTube videos. |
| __Secure-ROLLOUT_TOKEN | 6 months | Used by YouTube to manage feature rollouts and serve the correct player version. |
| YSC | Session | Set by YouTube to track views of embedded videos. |
| VISITOR_INFO1_LIVE | 6 months | Set by YouTube to estimate bandwidth and determine which player interface to serve. |
| VISITOR_PRIVACY_METADATA | 6 months | Set by YouTube to store your cookie consent state for embedded content. |
| twk_token_[id] | Session | Authentication token used to resume your Tawk.to chat session. |
| TawkConnectionTime | Session | Records when your Tawk.to chat connection was last established. |
| twk_idm_key | Session | Internal key used by Tawk.to to manage your chat identity. |
| twk_uuid_* | 1 year | Unique visitor identifier supporting Tawk.to chat functionality across sessions. |
Analytics and Performance
Analytics and performance cookies help us understand how visitors interact with the website, including pages viewed, traffic sources, and general usage patterns. This helps us improve site speed, usability, and overall performance.
| Cookie | Duration | Description |
|---|---|---|
| CLID | 1 year | Set by Microsoft Clarity to store information about how visitors interact with the site, including pages viewed and time on site. |
| _ga | 1 year 1 month 4 days | Set by Google Analytics to distinguish users and count page views. |
| _ga_* | 1 year 1 month 4 days | Set by Google Analytics to persist session state for our Analytics property. |
| _clck | 1 year | Set by Microsoft Clarity to retain your browser’s Clarity user ID, keeping behaviour linked across visits. |
| _clsk | 1 day | Set by Microsoft Clarity to consolidate your page views into a single session recording. |
Advertisement
Advertisement cookies help measure the reach and performance of any advertising activity connected to our website. They may also be set through integrations with analytics tools we use.
| Cookie | Duration | Description |
|---|---|---|
| MUID | 2 years | Set by Microsoft, used as a unique identifier to recognise your browser across visits for advertising measurement purposes. |
| ANONCHK | 10 minutes | Set by Microsoft, used to verify whether cookie storage and advertising measurement settings are enabled on your browser. |
Manage cookie preferences
Use your browser settings, linked below, to block or delete cookies at any time.
Different browsers also provide their own methods for blocking and deleting cookies. Below are links to the support documents for managing cookies in major browsers.
- Chrome: https://support.google.com/accounts/answer/32050
- Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
- Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you use a different browser, check that browser’s official support documentation.